Fabrima E-Marketplace Vendor Return and Refund Policy

This Return and Refund Policy outlines the terms and conditions that apply when a product sold by a vendor on the Fabrima E-Marketplace is returned by the customer. By selling products on the Fabrima platform, vendors agree to abide by this policy.

1. Product Returns

1.1 Customer Return Window: 

Customers have a 24-hour window to initiate a return request upon receiving the product. Vendors will be notified of the return request through the Fabrima E-Marketplace platform.

1.2 Condition of Returned Goods: 

Returned goods must meet the following criteria:

·       The product packaging must be intact and not damaged.

·       The QR code on the product must be undamaged, which will be verified through our system before processing the return.

1.3 Inspection of Returned Goods: 

Once the product is returned to the vendor, it must undergo a quality inspection to ensure the product has been returned in the same condition as it was shipped. Vendors are responsible for inspecting the product within 48 hours of receiving the returned goods.

2. Transportation Costs for Returns:

2.1 Responsibility for Transportation Costs: 

In the event of a return, the cost of transporting the returned product from the customer back to the vendor shall be borne by the vendor. This cost will be deducted from future order payments to the vendor.

2.2 Transportation Cost Adjustment: 

The transportation costs for returned products will be automatically calculated and reflected in the vendor's account statement. These costs will be adjusted against the payments due for future orders placed by the vendor on Fabrima E-Marketplace.

2.3 Handling Charges: 

In addition to transportation costs, any applicable handling or repackaging fees incurred during the return process will also be adjusted from future payments.

3. Refunds for Returned Products:

3.1 Replacement First Policy: 

For returned products, Fabrima follows a “replacement-first policy”. Vendors are expected to provide a replacement product to the customer whenever possible. If the same product is not available, a refund will be initiated.

3.2 Refund Processing: 

In the event that a replacement product is unavailable, the vendor is required to process a refund for the customer within 7 business days of receiving the returned product. The refund amount will include the original purchase price of the product, less any applicable fees (e.g., transportation or handling costs).

3.3 Refund Adjustments: 

If the product return is determined to be due to defects, the vendor will bear all costs, including transportation and refund. In cases where the return is initiated for reasons unrelated to product quality (e.g., customer change of mind), the vendor may be partially responsible for the return cost, depending on the terms agreed with Fabrima.

4. Exceptions:

4.1 Non-Returnable Products: 

Certain products may be deemed non-returnable, including custom-made items, perishable goods, or items clearly marked as non-returnable on the product page.

4.2 Disputes: 

If a vendor disputes the condition of the returned product or the reason for the return, they may raise a dispute through the Fabrima E-Marketplace support team. All disputes must be raised within 48 hours of receiving the returned goods.

5. Changes to the Policy

Fabrima E-Marketplace reserves the right to modify this Return and Refund Policy at any time. Vendors will be notified of any changes through the platform, and continued use of the platform will constitute acceptance of the updated policy.